Conversion

Conversion retrospectives

Where trust usually leaks between entry points, expectation setting, and payment actions.

WeChat article

This retrospective looks at conversion through user trust and expectation management rather than isolated UI tweaks.

Open original Browse link archive

Key takeaways

  • Conversion often fails because user expectations drift before and after the landing page.
  • Users need quick clarity on what they get and what to do next.
  • Every extra explanation cost before payment weakens confidence and final conversion.